Assigned seating! Assigned seating! I received the following from SWA and I am imploring you - if you are a Rapid Rewards member - click on the link, make sure that you have your RR# handy - you'll need it for the survey. It's only 5 or 6 questions. Takes two seconds!
As you may have heard, Southwest Airlines is reviewing the
idea of whether or not to add assigned seating to our service. Through
the years, assigned seats have always been a top request from Customers
who call or write to us. As we consider whether or not to assign seats,
we are looking at it from many aspects, including the impact to our
boarding times, revenue, and our Customers' opinion. If we decide to
start assigning seats, it will not be before 2008, but we are giving it
a thorough examination now.
You, our valued Rapid
Rewards Members, know our service better than anyone, so your opinion
is an important piece to this puzzle. You can weigh in on the age-old
debate that has puzzled Customers, Employees, and scholars for years!
Please take a moment to fill out our quick Assigned
Seating Poll
and tell us your vote. The poll will be available online for our Rapid
Rewards Members through Friday, August 11, so feel free to pass this
e-mail along to any friends or family who are Rapid Rewards Members who
may not receive our Rapid Rewards E-mail Updates. The more, the better!
This poll is one of several
very important steps of Southwest's ongoing look at assigned seating
and how it could possibly be adapted to our unique business model. We
look forward to your feedback.